Shipping Policy
SoftPulse Technologies SMC Pvt Ltd
Last Updated: 01 08 2025
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At SoftPulse Technologies SMC Pvt Ltd, we are committed to delivering your software licenses and hardware products efficiently, securely, and with full transparency. This Shipping Policy outlines how we handle digital and physical product delivery, timelines, charges, and client responsibilities.
Software Delivery (Digital Products)
Products Covered:
* Licensed forensic and cybersecurity tools (e.g., EnCase, FTK, Cellebrite, Magnet AXIOM)
* Enterprise software (Oracle, SAP, AML Suites)
* Custom-built software and development packages
* SaaS access credentials and API keys
📧 Delivery Method:
* All software and digital products are delivered via secure email, cloud-based client portals, or API endpoint access.
* License keys, login credentials, or access instructions will be sent directly to the registered email address provided during order confirmation.
⏱ Delivery Timeline:
| Product Type | Estimated Delivery Time |
| ------------------------ | --------------------------- |
| Off-the-shelf software | 1 – 2 business days |
| Licensed 3rd-party tools | 3 – 5 business days |
| Custom software builds | As per project timeline |
| Renewals & updates | Within 24 hours of approval |
📄 Documentation:
Every software delivery includes:
* Licensing certificate or invoice
* Setup guide and documentation (PDF)
* Terms of use and activation policy
🔐 Security:
All software transmissions are encrypted and tracked. Any delivery concerns should be reported to [support@softpulsetechnologies.com](mailto:support@softpulsetechnologies.com) within 48 hours of issue identification.
📦 2. Hardware Delivery (Physical Products)
Products Covered:
* Hardware security modules (HSMs)
* Encrypted storage devices
* POS terminals and biometric devices
* Pre-installed forensic workstations (on request)
🚚 Delivery Coverage:
We ship to the following regions:
* Pakistan
* UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain
* United Kingdom, Germany, France, Italy, Spain, Switzerland
* United States and Canada
Other regions may be accommodated upon request with special handling fees.
⏱ Delivery Timeline:
| Region | Delivery Time Estimate |
| ------------- | ---------------------- |
| Pakistan | 2 – 5 business days |
| Middle East | 4 – 8 business days |
| Europe | 5 – 10 business days |
| North America | 7 – 14 business days |
📦 Packaging & Handling:
* All items are **safely packed with tamper-proof seals.
* Shipping is insured and tracked using reputable logistics partners (e.g., DHL, FedEx, Aramex).
* Clients will receive tracking information via email/SMS upon dispatch.
💸 3. Shipping Charges
| Product Type | Shipping Fee Policy |
| ------------------ | ----------------------------------------------- |
| Software (Digital) | Free |
| Hardware (Local) | Flat rate or included in invoice |
| Hardware (Intl.) | Calculated based on location, size, and carrier |
Customs duties, taxes, and import restrictions (if applicable) are the client’s responsibility.
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📄 4. Order Processing & Verification
* Orders are processed only after payment confirmation and KYC validation (if applicable).
* Large hardware shipments or enterprise orders may require a signed agreement and delivery acceptance form.
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❗ 5. Delays and Exceptions
* SoftPulse is not liable for delivery delays due to force majeure, customs clearance issues, or incorrect delivery details.
If your shipment is delayed beyond the committed window, please contact [logistics@softpulsetechnologies.com](mailto:logistics@softpulsetechnologies.com) with your order reference.
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🔁 6. Shipping-Related Returns
* Returns are accepted only for damaged, defective, or incorrect items, and must be reported within 3 business days of delivery.
* Software once delivered and activated is non-returnable and non-refundable unless explicitly stated in your contract.
📬 Contact Us for Shipping Assistance
Shipping & Logistics Department
📧 Email: [logistics@softpulsetechnologies.com](mailto:logistics@softpulsetechnologies.com)
📞 Phone: +92 324 5556656
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