SoftPulse Technologies SMC Pvt Ltd
57 Chambeli Block, Street 5, Bahria Town, Lahore, Pakistan
📧 Email: support@softpulsetechnologies.com
📞 Phone: +92 324 5556656
By accessing or using any services, platforms, or licensed software provided by SoftPulse Technologies SMC Pvt Ltd (“SoftPulse”, “we”, “us”), you agree to be bound by our terms and conditions. These terms govern all purchases, service agreements, licenses, and professional services.
All sales of licensed products and software solutions are final unless otherwise agreed in writing.
Custom development projects are bound by a signed scope of work (SoW) and relevant NDA/MoU.
Clients are responsible for providing correct implementation requirements, credentials, and deployment access where applicable.
We value your privacy and are committed to protecting your personal and business data.
Personal data (e.g., name, email, phone) is collected solely for communication, billing, and support purposes.
Your data is never sold, shared, or disclosed to third parties except where legally required or with your prior written consent.
All digital transactions and communications are encrypted and stored securely.
For more details, please email: privacy@softpulsetechnologies.com
SoftPulse Technologies offers a transparent refund policy for software and service-related purchases:
Refund requests must be made within 7 business days of the transaction.
For refundable services (like delayed deployment or technical errors not resolved within 14 days), clients may submit a written request to our support team.
We take full responsibility in case any refund issue arises within the defined refund period and resolve such issues promptly.
Non-refundable items include:
Delivered software licenses
Custom software development after delivery
Third-party tools/licenses paid on behalf of the client
Contact: billing@softpulsetechnologies.com
For physical products or hardware components:
We currently ship within Pakistan, GCC countries, UK, and EU regions.
All shipments are processed within 2–5 business days after order confirmation.
International shipping timelines depend on the courier partner and destination customs regulations.
Tracking numbers and insurance are provided where applicable.
Digital software and licenses are delivered via email or secure client portals.
If you have questions about any of our policies, or if you need support, please contact us:
📧 support@softpulsetechnologies.com
📞 +92 324 5556656
SoftPulse Technologies takes full legal and operational responsibility in the event of any issue related to refunds, processing errors, or contractual discrepancies within the defined policy period. We are committed to transparency, fairness, and the protection of our clients’ interests.
By using our services, you agree to these policies. We recommend reviewing them regularly as they may be updated from time to time to reflect legal, operational, or technical changes.