Services Policy
SoftPulse Technologies SMC Pvt Ltd
Last Updated: 05 08 2025
At SoftPulse Technologies SMC Pvt Ltd, we are committed to providing our clients with reliable, secure, and high-performance software solutions, consulting services, and enterprise-grade technology platforms. This Service Policy outlines our standards for service delivery, support, maintenance, and client engagement.
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1. Scope of Services
We provide a wide range of high-end technology solutions and services, including:
* Custom Software Development
* Cybersecurity & Digital Forensics Solutions
* Enterprise IT Consulting (SAP, Oracle, AML, ERP Systems)
* AI-Based Media & News Platforms
* POS Payment Gateways & Crypto Integration
* Software Licensing and Distribution
* Technical Support and Maintenance
* Hardware Deployment for Security and Forensics
All services are delivered under formal contracts, project agreements, or licensing terms agreed upon with the client.
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2. Service Commitment
We aim to:
* Deliver high-quality software and systems as per the agreed specifications and timelines
* Provide consistent and proactive communication during all project phases
* Maintain confidentiality, security, and data integrity throughout the service lifecycle
* Offer post-deployment support and training as defined in each contract
* Ensure that every engagement meets international quality and compliance standards
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3. Service Delivery Timelines
All services are subject to mutually agreed timelines defined in project documentation or proposals. Delivery phases may include:
* Requirement Gathering & Analysis
* Design & Architecture
* Development & Integration
* Testing & Security Review
* Deployment & Go-Live
* Maintenance & Support (optional or as contracted)
Delays caused by the client (e.g., pending feedback, missing information, or access issues) may result in adjusted delivery dates.
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4. Support & Maintenance
We offer:
* Standard Support: Monday to Friday, 9:00 AM – 6:00 PM (PKT)
* Extended Support: 24/7 for critical systems or as per SLA
* Response Time*
* High Priority: 2–4 hours
* Medium Priority: 6–12 hours
* Low Priority: 24–48 hours
Support is provided via email, phone, client portal, or live chat.
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5. Service Fees & Billing
* All services are quoted based on scope, complexity, and duration.
* Clients will receive an official quotation, proposal, or invoice for each engagement.
* Payments are required as per the agreed schedule or milestones.
* Late payments may result in suspension of services or interest charges.
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6. Confidentiality & Security
SoftPulse Technologies adheres to strict confidentiality protocols and data protection measures. All client data, intellectual property, and project information are kept confidential and are only accessed by authorized personnel under non-disclosure agreements (NDAs).
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7. Service Limitations
Our services do not include:
* Unlicensed use of third-party software not purchased through us
* Development or integration work not outlined in the official agreement
* Recovery of client data lost due to third-party or user-side issues without backup
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8. Client Responsibilities
Clients are expected to:
* Provide accurate project requirements and access credentials
* Maintain timely communication and decision-making
* Comply with applicable laws and licensing conditions
* Fulfill payment obligations as per agreed terms
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9. Policy Revisions
This Service Policy may be updated periodically. All updates will be posted on our website and shared with clients where applicable.
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Contact Us
For more information or questions regarding this Service Policy:
📧 Email: [support@softpulsetechnologies.com](mailto:support@softpulsetechnologies.com
📞 Phone: +92 324 5556656
📍 Address: 57 Chambeli Block, Street 5, Bahria Town, Lahore, Pakistan
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SoftPulse Technologies — Delivering Excellence in Every Line of Code.
