Return and Refund Policy
SoftPulse Technologies SMC Pvt Ltd
Last Updated: 01 08 2025
At SoftPulse Technologies SMC Pvt Ltd ("SoftPulse", "we", "our", "us"), we are committed to delivering high-quality software solutions, services, and support to our valued clients. This Refund Policy outlines the terms and conditions under which refund requests are considered and processed.
By engaging with our services or purchasing our products, you agree to the terms outlined in this Refund Policy.
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1. General Refund Eligibility
Refunds may be granted under specific conditions for the following categories:
a. Custom Software Development
Refunds for custom development projects are eligible only if:
* The project has not yet been started.
* The deliverables have not been provided as per the mutually agreed scope of work.
* The cancellation request is made in writing within 7 business days of contract signing or invoice date.
Non-refundable:
* Work already completed or delivered modules.
* Design and research stages already billed.
* Milestones paid and confirmed by the client.
b. Licensed Software Products
Due to the nature of digital licensing, no refunds will be issued for:
* Activated license keys
* Delivered software from third-party vendors (e.g., Oracle, SAP, Cellebrite, EnCase, etc.)
* Subscription-based licenses after activation or usage
Refunds may be considered only if:
* The license has not been issued or activated.
* There is a verifiable technical error that cannot be resolved by our support team within 14 business days.
c. Hardware Products
Refunds are permitted in the following cases:
* Hardware was delivered defective or damaged in transit.
* The incorrect item was shipped.
Refund requests must be submitted within 3 business days of delivery, along with photographic proof and shipment details.
Non-refundable:
* Hardware used, tampered with, or damaged by the client.
* Devices modified or altered after delivery.
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2. Refund Request Process
To request a refund, you must:
1. Submit a written request to [billing@softpulsetechnologies.com](mailto:billing@softpulsetechnologies.com)
2. Include the following details:
* Full name or company name
* Invoice or order number
* Reason for refund request
* Supporting documentation (if applicable)
SoftPulse will acknowledge your request within 2 business days and provide an initial assessment timeline.
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3. Refund Approval & Processing
* Approved refunds will be processed within 7–14 business days from the date of confirmation.
* Refunds will be made via the original payment method unless otherwise agreed.
* Any applicable bank charges, taxes, or service fees are deducted from the total refund amount.
* For international payments, currency fluctuations are not the responsibility of SoftPulse.
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4. Special Cases
* If SoftPulse cancels a project for internal reasons (not client-related), the client is entitled to a full refund for undelivered work.
* If a client cancels a project without justified cause or outside the refund window, no refund shall be granted.
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5. No Chargeback Policy
By engaging our services, you agree not to initiate chargebacks through your bank or payment provider without first attempting to resolve the issue directly with us. Unauthorized chargebacks may result in legal action, service termination, or blacklisting.
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6. Contact Us
For refund-related questions, concerns, or assistance:
📧 Email: [billing@softpulsetechnologies.com](mailto:billing@softpulsetechnologies.com)**
📞 Phone: +92 324 5556656
📍 Address: 57 Chambeli Block, Street 5, Bahria Town, Lahore, Pakistan
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