Privacy Policy
SoftPulse Technologies SMC Pvt Ltd
Last Updated: 01 08 2025
At SoftPulse Technologies SMC Pvt Ltd ("SoftPulse", "we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal and business data when you interact with our websites, services, software, or contact us directly.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
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1. Who We Are
SoftPulse Technologies SMC Pvt Ltd is a private software company registered in Pakistan, providing cybersecurity solutions, enterprise software, IT consultancy, and international digital services.
📍 Company Address:
57 Chambeli Block, Street 5, Bahria Town, Lahore, Pakistan
📧 Email:[privacy@softpulsetechnologies.com](mailto:privacy@softpulsetechnologies.com)
📞 Phone: +92 324 5556656
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2. Information We Collect
We may collect the following types of personal and business data from clients, vendors, partners, and users:
Personal Information:
* Full Name
* Contact Number
* Email Address
* Billing and Shipping Address
* Company/Organization Name
* National ID/Passport (for compliance and licensing purposes)
* Payment and financial information (where applicable)
Technical Information:
* IP address and browser type
* Device identifiers
* Location data (via website/app analytics)
* Operating system and access logs
* Software usage patterns (in licensing environments)
**Business and Project Data:
* Project requirements
* Business documents
* Software configuration details
* Service feedback and support communications
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3. How We Use Your Information
We use your information for the following purposes:
* To deliver software licenses, hardware products, and services
* To create and manage your client account
* To process orders, payments, and contractual obligations
* To comply with AML/KYC laws and financial regulations
* To improve our products, customer support, and user experience
* To communicate about updates, invoices, support tickets, or changes to our services
* For cybersecurity, fraud detection, and risk prevention
* With your permission, for testimonials, case studies, or references
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4. Data Sharing and Third Parties
We do not sell or rent your personal data.
We may share your data under the following conditions:
* With licensed software vendors (e.g., Oracle, SAP, Cellebrite) strictly for activation and compliance
* With logistics companies for hardware delivery
* With legal and regulatory authorities, when required by law
* With financial institutions for payment verification and tax compliance
* With authorized consultants and technical partners under signed NDAs
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5. Data Storage and Retention
* Data is securely stored in encrypted databases and cloud environments with restricted access.
* We retain client and project data for as long as it is necessary to fulfill contractual obligations and compliance requirements.
* You may request deletion of your personal data where no legal or contractual obligation exists to retain it.
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6. International Data Transfers
Given our international clientele, your data may be processed in or transferred to jurisdictions outside your home country. We ensure such transfers comply with international data protection standards including:
* GDPR (for EU-based clients)
* UK Data Protection Act
* UAE and GCC Privacy Standards
* Pakistani Data Protection Framework (PECA, SECP)
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7. Your Rights
You have the right to:
* Request access to your personal data
* Correct inaccurate data we hold
* Withdraw consent at any time
* Request deletion of your data (where not restricted by law)
* Object to or restrict processing for direct marketing
To exercise your rights, contact us at [privacy@softpulsetechnologies.com](mailto:privacy@softpulsetechnologies.com).
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8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking tools to:
* Improve navigation and site performance
* Understand usage behavior
* Deliver targeted support or content
You can modify or disable cookies through your browser settings.
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9. Security Measures
We implement strict security protocols to protect your data, including:
* SSL encryption for all transactions
* Two-factor authentication for access controls
* Regular security audits and software patching
* Employee confidentiality training and access restrictions
Despite our efforts, no digital platform is 100% secure, and users are advised to take caution when sharing sensitive data online.
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10. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.
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11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our services. When we do, we will revise the "Last Updated" date and notify you if changes are significant.
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12. Contact Us
For any questions, concerns, or complaints regarding our Privacy Policy or how your data is handled:
📧 Email: [privacy@softpulsetechnologies.com](mailto:privacy@softpulsetechnologies.com)
📞 Phone: +92 324 5556656
📍 Address: 57 Chambeli Block, Street 5, Bahria Town, Lahore, Pakistan
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SoftPulse Technologies — We don’t just protect your data. We protect your trust.
